Outcomes/Patient Satisfaction

You can be confident in the highest quality of care for your patients from the VNA. Our approach to quality and the patient experience is unyielding.  We are committed to be the best in the industry in returning people to the fullest, most functional lives they are capable of after our care.

The Mark of a Leader

  • Cornerstone VNA is ranked among the top home health care agencies in the nation, according to data from the Centers for Medicare and Medicaid Services (CMS).
  • Cornerstone VNA has been a leader in the effort to maximize the patient experience in the home health industry.
  • Everything we do is driven by our commitment to delivering the most positive patient experience

Ratings At or Above the State of NH and National Benchmarks

  • All agencies across the country were rated by their patients in five key categories:  Communication with Providers and Patients, Care Issues, Care of Patients, and the overall rating areas of Rate the Agency 9 or 10 and Willingness to Recommend the Agency to Family and Friends.  To see our latest results, please visit the Medicare Home Health Compare website.

Credentials & Quality

Our Credentials

  • Certified as a Medicare provider by the Centers for Medicare and Medicaid (CMS)
  • Licensed by the State of New Hampshire and the State of Maine
  • Participating Agency, Home Health Quality Improvement Campaign (HHQI)
  • Member, United Way of Greater Seacoast

A Commitment to Quality Care

We are committed to providing our patients with a high quality, exceptional care experience that exceeds standards and expectations. We measure our success in several ways:

Professional Excellence

We are proud of our highly credentialed and dedicated team. Many have, or are pursuing, advanced degrees and specialty certifications. Cornerstone VNA requires our staff to participate in extensive professional development. All clinical professionals and certified home health aides receive mandatory, on-going internal training.

Rigorous Quality Assurance Programs

In addition to meeting all requirements and standards established by government regulators and our accrediting organization, CHAP, we voluntarily participate in the federally-funded Home Health Quality Improvement (HHQI) National Campaign designed to promote the reduction of avoidable hospital readmissions and improved oral medication management. Cornerstone VNA has received the Quality Improvement (QI) Gold Award for our use of three best practice tools provided through the campaign. We also continually review and enhance our employee and patient policies, procedures and educational materials.

Exceptional Outcomes

Cornerstone VNA is proud to achieve exceptional outcomes on key home health performance measures. We excel in other important key measures of care quality such as timeliness of care, treatment of heart failure symptoms and medication education. Our scores area available on the Medicare Home Health Compare website.

Superior Patient Satisfaction

We continually gather patient and caregiver feedback and use this information to measure our success and develop targeted quality improvement programs. Our staff and clinicians maintain open communication with patients and caregivers during service and address any areas of concern. Working in collaboration with leading national healthcare consultant Strategic Healthcare Programs, LLC (SHP), we thoroughly analyze patient survey results to measure our own performance and compare to regional and national benchmarks.

Our Quality Measures for Your Quality Outcomes

We continuously study the quality of all of our programs by measuring our patients’ health outcomes. The Quality Improvement Director and Management staff analyze these results closely to determine opportunities for improvement. From there, we develop strategies to implement in the field so we can better serve our patients.

We also measure patient satisfaction to help meet and exceed our goals in the patient experiences we provide.

Additionally, Cornerstone VNA continues to be recognized as a “Home Care Elite” agency. Created by OCS Homecare and DecisionHealth, HomeCare Elite names the most successful home health agencies in the U.S. in terms of quality of care, quality improvement and financial performance.